Manager, Technical Customer Service

Manager, Technical Customer Service

As a Manager, Technical Customer Service, you will lead a team of entry-level professionals, overseeing their day-to-day activities and providing guidance and support. Your primary focus will be on ensuring that your team delivers exceptional post-sale technical support services, including installation, troubleshooting, problem resolution, and maintenance of company products and services. You will play a pivotal role in helping your team develop their skills and grow in their roles while ensuring customer satisfaction and high service standards.

Responsibilities :

• Supervise the daily activities of entry-level Preparer technical support staff.
• Provide guidance and training to team members to enhance their technical skills.
• Oversee the installation and setup of company products and services for customers.
• Troubleshoot and resolve technical issues reported by customers.
• Ensure timely and accurate resolution of customer problems.
• Monitor team performance and provide regular feedback and coaching.
• Collaborate with other departments to address complex technical issues.
• Maintain up-to-date knowledge of company products and services.
• Develop and implement best practices for technical support processes.
• Ensure compliance with company policies and quality standards.

Skills :