Superintendent
Benefits :
401(k)401(k) matchingPerformance-based bonusesCompany carCompetitive salary plus a substantial commission structureHealth and vision insurancePaid time offWellness resourcesCareer advancement opportunitiesPosition Summary : The Superintendent is responsible for overseeing the successful execution of construction projects, ensuring customer satisfaction, profitability, and compliance with industry standards. This role requires close collaboration with clients, subcontractors, and resource providers while maintaining strong focus on project quality and efficiency.
Key Responsibilities :
Customer Satisfaction :
- Deliver outstanding customer service and manage the overall client experience.
- Resolve all warranty claims promptly and effectively.
Project Planning :
- Define and document each project's scope of work.
- Prepare timely supplements and change orders for customer review and approval.
- Obtain approvals for all potential scope changes.
- Develop accurate and profitable project budgets.
- Partner with subcontractors to build project schedules.
- Ensure all required permits are secured.
Project Execution :
- Establish and maintain project schedules and timelines.
- Monitor budgets and hold team members accountable for financial performance.
- Assist with identifying and qualifying subcontractors and resource providers.
- Negotiate terms and set clear expectations with trade partners.
- Ensure all work meets project plans, specifications, local codes, and scope requirements.
Project Completion :
- Verify all required documents are collected before project closeout.
- Ensure customer satisfaction upon project completion.
- Oversee subcontractor payments and confirm all job-related accounting is finalized.
General Duties :
- Demonstrate proficiency in all Construction Superintendent responsibilities.
- Achieve personal and team KPIs to support departmental goals.
- Take ownership of assigned tasks and proactively complete responsibilities.
- Perform additional duties as assigned by the Division Lead.
Required Skills & Experience :
- Proven experience in construction project management.
- Strong customer service and communication skills (written and verbal).
- Solid intermediate math skills.
- Ability to quickly learn and use current technology (iPad, iPhone, etc.).
- Background in restoration and / or construction strongly preferred.
Education & Training :
- High school diploma or GED required.
- PMP (Project Management Professional) certification preferred.
Physical & Work Environment Requirements :
- Ability to walk or stand for extended periods.
- Frequent driving and sitting.
- Occasional climbing of ladders.
- Exposure to outdoor elements and extreme conditions.
- Ability to work in environments with high noise levels.
Notice : All employees of a SERVPRO Franchise are employed by and under the sole supervision of an independently owned and operated SERVPRO Franchise. Employees are not employed by, or under the supervision of, Servpro Franchisor, LLC.