NOC Analyst

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• Louisville, KY

Brooksource is looking for a NOC Analyst to join America’s fastest growing TV, internet and voice enterprise company. This company is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. As a NOC Analyst, you will be responsible for supporting enterprise clients with their network and monitoring the data surrounding impacts on customers circuits. You will be exposed to network technology, data analytic tools, Cisco products and more! If interested, please apply today!

• Job summary :
• Provides first level support for all end-users via telephone, email or chat.
• Troubleshoots and resolves hardware, software and voice / data communication systems issues.
• Escalates calls when appropriate.
• Writes concise, informative service tickets.
• Follows up on all tickets in a timely manner and pursues issues through to resolution.
• Requires experience using ticketing systems and writing technical support reports and documentation.
• Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
• 1-5 years of experience.

Job Types : Full-time, Contract

Pay : $19.00 - $20.00 per hour

Benefits :

• Dental insurance
• Health insurance
• Vision insurance

Schedule :

• 8 hour shift
• Monday to Friday

Shift availability :

• Night Shift (Preferred)

Ability to Commute :

• Louisville, KY 40201 (Required)

Work Location : In person