Director Remediation, Operational Design & Change Management

TD BankNew York, NY, US

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Director Remediation, Operational Design & Change Management

This Director Remediation, Operational Design & Change Management is a key member of the TDS US Finance Transformation Team. The role is a newly created role responsible for leading and managing change initiatives within the Finance function to evaluate and enhance the operational design of organizational structure, drive process improvements and ensure the successful delivery of transformation projects, remediation deliverables and system implementations. This role will partner closely with Finance leadership, governance and control teams, business stakeholders, and project teams to drive adoption, minimize resistance, and ensure Finance teams are fully prepared for change.

Strategic :

Serve as team's change agent, questioning BAU, leveraging team knowledge and talent to streamline, enhance, and elevate process and regulatory execution.
Design and develop robust processes with enhanced documentation, governance & control, simplification, and automation where applicable.
Develop and implement change management strategies and plans that maximize adoption and minimize resistance.
Partner with Finance leadership and other key governance and control functions to identify change impacts, risks, and dependencies across people, processes, and systems.
Create and deliver communication strategies to ensure stakeholders are informed, engaged, and aligned with transformation initiatives.
Design and execute training and upskilling programs to prepare Finance staff for new systems, processes, and tools.
Collaborate with project teams to embed change management activities into project plans.
Measure the effectiveness of change initiatives through adoption metrics, feedback, and performance indicators, adjusting strategies as needed.
Function as a trusted advisor to Finance leaders, providing guidance on best practices for driving behavioral, cultural, and operational change.
Build strong relationships across business functions to support smooth change adoption.
Foster a continuous improvement mindset within the Finance organization.

Finance Change Management Responsibilities :

Provides leadership and guidance as a subject matter expert for process re-engineering.

Oversees and executes the TDS NY Finance Runway strategy inclusive of data integrity & process automation.

Develop alignment and best practices amongst TDS and TDGUS partners for TDS Finance processes.

Provides guidance to staff on implementation of various change delivery initiatives as part of Runway and FRB Remediation

Champions best practices from an internal, industry, and FRB perspective to maintain key controls and analytics to ensure integrity of both internal and regulatory reports.

Enhances analytics and business intelligence provided to internal customers.

Support continuous improvement and automation efforts related to the regulatory & management reporting processes providing insight and innovative thinking to re-engineer processes and support automation project initiatives.

Education & Experience :

Bachelor's degree

Excellent oral and written communication skills

10+ years of Change management experience at a global financial institution.

Outstanding interpersonal, organizational, and leadership skills.

Extensive analytical and problem-solving abilities, along with excellent interpersonal skills with the ability to influence and inspire others

Strong attention to detail and solid judgment are key

Advanced project management skills and ability to manage multiple work streams involving different partners and groups, with limited oversight and direction.

Ability to thrive in a fast-paced, deadline-driven environment, including by demonstrating excellent time management and planning skills, along with the ability to handle multiple assignments at the same time.

Ability to interact effectively with all levels of the organization and to collaborate with various teams.

A relationship builder with the ability to establish, develop and maintain effective working relationships with regulators and with business and functional partners at the firm.

Proficient in Word, Excel, and PowerPoint

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

Domestic Travel Occasional

International Travel Occasional

Performing sedentary work Continuous

Performing multiple tasks Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds Occasional

Sitting Continuous

Standing Occasional

Walking Occasional

Moving safely in confined spaces Occasional

Lifting / Carrying (under 25 lbs.) Occasional

Lifting / Carrying (over 25 lbs.) Never

Squatting Occasional

Bending Occasional

Kneeling Never

Crawling Never

Climbing Never

Reaching overhead Never

Reaching forward Occasional

Pushing Never

Pulling Never

Twisting Never

Concentrating for long periods of time Continuous

Applying common sense to deal with problems involving standardized situations Continuous

Reading, writing, and comprehending instructions Continuous

Adding, subtracting, multiplying, and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

The Director Finance TDS oversees a significant Business Finance unit / specialized Finance function / operational group or centre of expertise that provides analysis, reporting, guidance and advice to various internal stakeholders and external parties.

Depth & Scope :

Oversees a team of Finance professionals for key business segments or a significantly large part of the organization.

Requires in-depth shareholder and / or broad financial and business perspective.

Accountable for setting strategy / objectives for own Finance unit based on direction from executive management.

Scope may include integration of activities and Finance support for several key business lines.

Focuses on longer-range issues dealing with and solving highly sensitive, confidential and / or multifaceted and complex financial management issues.

Acts as primary interface and high level resource to Business leaders on financial performance measures / business objectives / goals.

Education & Experience :

Undergraduate degree in Business (Accounting or Finance) or Mathematics / Economics

Series 7 and 63

7-10 years related experience

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

Domestic Travel : Occasional

International Travel : Never

Performing sedentary work : Continuous

Performing multiple tasks : Continuous

Operating standard office equipment : Continuous

Responding quickly to sounds : Occasional

Sitting : Continuous

Standing : Occasional

Walking : Occasional

Moving safely in confined spaces : Occasional

Lifting / Carrying (under 25 lbs.) : Occasional

Lifting / Carrying (over 25 lbs.) : Never

Squatting : Occasional

Bending : Occasional

Kneeling : Never

Crawling : Never

Climbing : Never

Reaching overhead : Never

Reaching forward : Occasional

Pushing : Never

Pulling : Never

Twisting : Never

Concentrating for long periods of time : Continuous

Applying common sense to deal with problems involving standardized situations : Continuous

Reading, writing and comprehend

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Director Change Management • New York, NY, US