Customer Communication Specialist Job at BayCare Health System in Tampa

Position Details

Location : St. Joseph Main and Children's - Tampa, FL

Status : Full-Time

Shift : Varies

Days : Varies

Responsibilities

Serve as the initial point of contact for all BayCare Health System hospitals via hospital switchboards.

Responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes / plans, scheduling customer appointments for various procedures and / or through various departments as well as resolving issues in an appropriate and timely manner.

Ensure prompt and proper contact with customer via standard scripts and procedures.

Deliver world-class customer service in a high-stressed, fast-paced work environment.

Self-motivated and have proven ability to multi-task between various systems and support service objectives. Proficiency in the following modalities : Customer Service and Emergency Response.

Responsible for maintaining logs, pulling data and running reports.

Provide support in relation to the department by maintaining department directory, middleware applications and knowledge base.

Assist with department projects as needed.

May handle difficult situations and assist with training and assessment of newly hired Customer Communication Specialist team members.

Other duties as identified / defined.

Why BayCare?

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Education

Required : High School Diploma or Equivalent

Preferred : Associate - Related Field

Experience

Required : Customer Service experience - 1 year

Specific Skills

Must be able to complete 240 hours of training

Maintain appropriate logs

Handle emergency responses

Provide customer service

Experience with Microsoft office

Equal Opportunity Employer

Equal Opportunity Employer Veterans / Disabled

Position Customer Communication Specialist

Location Tampa : St Josephs | Business and Administrative | Full Time

Req ID 108997

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