Manager, Customer Success Account Management (CSAM)

Customer Success Account Management (CSAM) Manager

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales teamone that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industrys most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organizationits a culture of innovation, opportunity, and inclusivity. Here, youll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

As a Manager, Customer Success Account Management (CSAM) you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development delivering on customer cloud health and adoption, cloud service management, customer relationship management, and customer success leadership. This is an exciting role that will help fuel customer success through your leadership with customers and the teams that you empower!

This role has direct people management responsibility for CSAMs, has overall accountability for their teams end-to-end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business through customer engagement, strong business and team management, and by leading a team through a coach, model, care framework to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.