AIG is hiring : GenAI User Experience Researcher in Atlanta

Join to apply for the GenAI User Experience Researcher role at AIG .

Get AI-powered advice on this job and more exclusive features.

Be part of something groundbreaking

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team , designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond. We need your help to lead this transformation.

With the support and investment needed to explore new frontiers in generative AI, you’ll work alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your guidance and collaboration will be critical to its success. We need your skills and expertise to build world-class products. If you’re excited by creating meaningful impact at scale, we’d love to hear from you.

Who We Are

AIG is a leading global insurance organization providing property casualty insurance and financial services in approximately 190 countries and jurisdictions.

We’re reshaping how the world manages risk, and as a GenAI UX Researcher, you will have the opportunity to make a meaningful impact by guiding groundbreaking AI initiatives. If you’re looking to grow your career and influence the future, AIG is the place for you.

How You Will Create Impact

You will actively seek user insights that shape product decisions through continuous discovery of user behaviors, needs, and motivations. Collaborating with stakeholders, product owners, designers, and developers, you will ensure our GenAI solutions are valuable, user-friendly, and impactful.

Your expertise will help us transform user-centered practices and data-driven innovation into smarter, more efficient, personalized solutions that set new industry standards.

Your Responsibilities Include

Lead and execute comprehensive research initiatives in the GenAI product space using mixed methods of qualitative and quantitative research.

Synthesize complex research data into actionable insights to inform product strategy.

Work with product design strategists, designers, and leaders to understand user needs and identify opportunities for innovative solutions.

Present research findings to product leadership and stakeholders.

Create experience maps, user journeys, and blueprints to communicate customer context.

Collaborate with product and data science teams to develop measurement frameworks for ongoing product value assessment.

Facilitate workshops for research planning, insights synthesis, co-creation, and stakeholder alignment.

Share expertise to enhance team skills and product training.

What Is Needed To Be Successful

5+ years of experience designing and conducting UX research in digital product organizations.

Expertise in qualitative and quantitative research methodologies.

Experience with rapid experimentation and prototyping.

Strong skills in research synthesis and presentation of findings.

Proven ability to influence product decisions through research insights.

Deep knowledge of Figma and ability to leverage it for UX research.

Experience delivering insights that inform feature prioritization aligned with user and business needs.

Proficiency with industry-standard UX tools and data analytics methods.

Collaborative mindset with experience working in cross-functional teams.

Experience with agile development methodologies.

Excellent time management skills in fast-paced environments.

Self-motivated with strong problem-solving skills.

Strong written and verbal communication skills to influence senior leadership.

It would be nice if...

You have experience in financial services or insurance.

You have conducted research for enterprise-grade software platforms.

You are passionate about innovation and new technologies, especially using GenAI in UX research.

#J-18808-Ljbffr