Remote Customer Service Guide

A company is looking for a Customer Service Guide.

Key Responsibilities

Serve as the first point of contact for members and providers, managing 30-40 calls per day along with chats, texts, and emails

Navigate multiple systems to provide accurate, timely, and empathetic resolutions to client and member inquiries

Educate customers on their plans and digital tools to help them navigate healthcare confidently

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or recent work toward a degree is preferred

Prior experience working across multiple customer service channels

Tech-savvy with the ability to learn and adapt quickly to multiple systems