Exchange Coordinator - AutoPark Honda

AutoPark Honda has an outstanding opportunity for a Vehicle Exchange Coordinator to join their team and the Holman Family!

Job Duties :

Greets customer on service drive and performs a needs analysis including service needs and history, and opportunity / desire for potential trade.

Assesses customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle.

Identify and qualify potential trade-in vehicles by assessing the condition of customers’ current vehicles.

Present trade-in offers based on the customer’s vehicle history and current market value.

Encourage customers to consider upgrading to a new or used vehicle from the dealership.

Communicate customer preferences and trade in appraisals to the sales management for assignment to sales consultant.

Update customer records and trade-in data within the dealership’s customer relationship management (CRM) system.

Attends / completes required training and department meetings.

Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive.

Address any customer concerns or questions related to vehicle trade-ins or exchanges.

Perform all other duties and special projects as assigned

Education and / or Training :

High School diploma or GED; previous sales experience and college degree preferred.

Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant Work Experience :

Prior sales / customer service experience is preferred.

Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department

Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

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