Quality Manager

Overview

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by investing in better – creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

Summary : Visionary leader of the Quality department. Directs and coordinates activities to become best in class at a plastics manufacturing campus of ~300 employees. Manages and directs the organization toward its primary quality objectives, by performing the following duties directly or indirectly.

Essential Duties and Responsibilities

• Lead by Example - Promote a culture of Accountability, Integrity, Continuous Improvement, Safety, HSE, and Quality.
• Align with kp's strategic compass and core behaviors : Focus, Accountability, Respect, and Urgency.
• Creates a quality vision and drives performance excellence through prevention, engineering, and program controls
• Manages and oversees the direction of Quality at the GOR campus through continuous improvement activities
• Leads and manages a team of QC Technicians, Quality Engineer and Quality Coordinator
• Champion, oversees and guides the site's ISO 9001 program throughout all functional areas of the organization
• Provides the necessary technical expertise to improve Quality performance at the site
• Helps develop a Quality culture by hands on leadership and working with department managers to ensure performance is being met
• Refine and implement reporting, visualization, and communication of quality performance within the organization
• Support cross functional teams to resolve customer complaints through a customer issue resolution, utilizing the Quality Improvement Process (QIP), and an effective corrective action system
• Exchange information and best practices within the global Quality team
• Provide guidance for all functions on quality processes, starting from the voice of the customer (VOC) and product design up to product delivery to the customer – customer satisfaction
• Build and develop the quality competency to enable the organization to deal effectively with quality requirements and to facilitate continuous improvements
• Provide training on quality tools (RCA, auditing, rational thinking skills, etc.) and systems to personnel at the site
• Identify and propose recognition for quality achievements
• Give guidance and advice on logical methods of SPC data collection that will improve product quality
• Provide input and help identify capital equipment needs for improving output, yield, and quality
• Ensure effective communication at site level and into regional quality organization
• Support new equipment, technology, training, and resources for continuous quality improvement
• Establish standardized protocols, guidelines, and methods (ex : customer issue resolution process for return of aged materials, customer accommodations, test methods, etc.) for regional processes; align with global processes
• Represent regional interests across the organization at the global level
• Ensure quality organization works in a safe and ethical way – advancing kp core values and establishing a quality culture of continuous improvement and customer satisfaction
• Other duties as assigned

Education and / or Experience

Bachelor's (BS) degree in Polymer Science, Chemical, Mechanical and / or Manufacturing engineering required. Minimum of five years of experience in quality management, particularly around process and program improvement.

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If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we'd love to meet you! Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual orientation, marital status, or inclusion in any other protected class.

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