Relief Shelter Counselor, Greenfield

Overview

Relief Shelter Counselor, Greenfield role at Clinical & Support Options, Inc. CSO is looking for Relief Counselors for Friends of the Homeless in Greenfield. Shelter Counselors provide initial triage and intake interviews for people seeking and accessing shelter; document and advise about services available and needed; support bed assignments, meals, onsite activities, and general guest engagement; document client interactions and shift work; work with staff and guests to maintain a safe and supervised shelter environment, and facilitate the efficient and effective operation of the shelter during assigned shift.

Responsibilities

• Greet, communicate and respond to Shelter visitors and guests by demonstrating respect and sensitivity to all individuals
• Empower shelter guests by providing them with a safe, sanitary, and dignified environment
• Coordinate evening and overnight activities including bed assignments, meals, and safety assessments
• Coordinate shelter access through the intake process ensuring all needed documentation has been obtained including basic demographics for record keeping and referral purposes
• Comply with and communicate all shelter rules, policies and procedures to shelter guests
• Maintain and update guest files, and clearly communicate with other shelter staff through written and verbal reports
• Focus on building relationships with guests; this includes meeting basic needs, identifying additional needs based on their current situation, being available to answer questions and assisting with problem solving, while demonstrating empathy and acceptance
• Support guests in times of urgency or crisis to engage with systems of care, including CSO nursing and behavioral health services, making effort to divert from the use of 911 whenever possible
• Conduct room and bag checks; assess for safety and remove all dangerous / illegal items
• Be awake and alert at all times
• Complete necessary guest intakes & annuals via Electronic Client Records system and update as required
• Perform a variety of duties depending on shift; ensure guests belongings are properly stored, guests are up on time, adhere to lights out, and perform daily chores; conduct rounds and report findings in the Electronic Records system
• Document incident reports, when needed
• Maintain and update guest charts in Electronic Client Records system, and clearly communicate with other shelter staff through written and verbal reports; use the shift report in Electronic Records system to summarize relevant events of each shift
• May coordinate and participate in a variety of social support groups

Your Background

Bilingual candidates are strongly encouraged to apply.

Values

Our Agency

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and be part of a collaborative environment where excellence is fostered and partnerships are forged with community organizations. We offer a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact in our communities.

EOE / AA

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