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Front Office Manager

Front Office Manager

BW Plus Kelly InnSaint Cloud, MN, US
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Job Description

Job Description

Join Our Team as a Front Office Manager!

We are currently seeking a dynamic and experienced Front Office Manager to lead our team at BW Plus Kelly Inn in St. Cloud, MN. As the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our front desk and guest services. This position requires excellent leadership skills, attention to detail, and a passion for providing exceptional customer service.

Key Responsibilities :

  • Manage daily front office operations, including check-in / check-out procedures, reservations, and guest inquiries.
  • Train, supervise, and motivate front desk staff to deliver top-notch service to guests.
  • Handle guest complaints / requests and ensure prompt resolution to maintain guest satisfaction.
  • Develop and implement policies and procedures to streamline front office operations.
  • Monitor and maintain front desk inventory and supplies.

Qualifications :

  • Prior experience in a similar role within the hospitality industry.
  • Strong leadership and communication skills.
  • Proficiency in hotel management software and MS Office Suite.
  • Ability to multitask and work well under pressure.
  • Excellent problem-solving abilities and attention to detail.

    • Why Work For Us?

  • Excellent benefit package that includes 401K match, life insurance, health insurance and dental insurance.
  • Amazing travel benefit package that includes discounts at Best Western's and Kelly Inns worldwide.
  • Flexible schedule that allows you to float when needed based on workload.
  • Complimentary lunch provided daily.
  • Reserved complimentary parking space in our covered and attached parking ramp.
  • Amazing family like environment that values each and every employee and allows for a healthy work / home balance.

    • About BW Plus Kelly Inn :

    Located in the heart of St. Cloud, MN, BW Plus Kelly Inn offers guests a comfortable and convenient stay with modern amenities and exceptional service. Our hotel features spacious rooms, an indoor pool, fitness center, and on-site dining options. Whether guests are traveling for business or leisure, our friendly staff is dedicated to ensuring a memorable experience for every guest.

    #hc52687

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    Front Office Manager • Saint Cloud, MN, US

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