Inside Sales

Job Description

Job Description

Commission-based salesperson- 5-19%

Summary :

Responsible for Sales of cemetery property and pre-arranged funeral plans. Develops relationships with families by providing quality service, personal attention, product and service knowledge, and sales follow-through.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• 60% company-provided leads and 40% self-prospected.
• At-Need arrangements –
• Assists families with making purchases of cemetery property, urns, vaults, memorial markers, and other related items and assists them with understanding financial obligations.
• Teams up with the Funeral Director to determine family needs through active listening and questioning.
• Follows up with at-need families to make preneed sales and maintains proper follow-up records.
• Ensures that all authorizations are properly signed prior to the opening of a burial space.
• Follows protocol with every family by using our Cycle of Excellence guidelines, including the use of Care Contacts.
• Knows and understands all cemetery rules and regulations and explains them to families in a positive and supportive manner.
• Conducts cemetery blind checks and lead-ins (when needed).
• Preneed arrangements –
• Offers and sells preneed cemetery and funeral arrangements by presenting our preneed program to families in their homes or in the funeral home.
• Attends all sales meetings, group training events and required prospecting sessions.
• Available and present to assist families who visit the cemetery over the entire Memorial Day weekend.
• Dresses and grooms professionally.
• Maintains preneed sales volume at or above the minimum levels required.
• Maintains company materials in an orderly, professional manner.
• Performs duties in independent and expeditious manner with minimal supervision, while continuing to develop sales skills through knowledge of company, competitors, and the industry.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

Minimum one-year customer service. Previous experience in sales preferred.

Math Ability

Ability to calculate cost estimates and calculations of percentages.

Computer Skills

Experience with Adobe PDF, Microsoft Word, Excel, and Outlook.

Certificates and Licenses

Valid Washington driver's license with clean driving record.

Washington insurance license or the ability to obtain one prior to start.

Supervisory Responsibilities

This role does not have any supervisory responsibilities.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and stoop, kneel, or crouch. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must occasionally lift and / or move more than 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to wet and / or humid conditions, fumes, or airborne particles. The noise level in the work environment is usually moderate.

Employee must be able to work in close contact with individuals, small and large groups. Frequent hearing and talking is required. The employee must constantly reach with hands and fingers.

Ability to climb a minimum of one flight of stairs.

Some local travel is required.

Benefits :

Length of Service

Bi-weekly Accrual Rate

Annual Accrual

Maximum Accrual

1st day - 5 years

3.07 hours

80 hours

160 hours

5 years, 1 day - 15 years

4.61 hours

120 hours

240 hours

15 years, 1 day +

6.15 hours

160 hours

320 hours

Washington Memorial Park & Mortuary : Open on all holidays except New Year’s Day, Thanksgiving Day and Christmas Day.

Other compensation : Employees have the opportunity to earn :