Fleet Maintenance Service Writer-Expeditor

GENERAL DESCRIPTION

Under the general supervision of the Fleet Superintendent, provides customer service to all employees who operate vehicles and equipment for the City. Greets employees to assess needs and address problems or symptoms with vehicle and equipment operation. Maintains communication with vehicle and equipment operators regarding status of vehicle availability. Generates and closes work orders for repairs or breakdowns and assists with coordinating outsourced repair options necessary for City vehicle and equipment maintenance and repair. Facilitates communication between the Fleet Maintenance Division and user departments concerning scheduling, repair status, and completion notification. Performs accurate data entry of outside and inside services for vehicles and equipment in the Fleet Management Asset Tracking system. Performs daily and monthly record maintenance duties, monitors and ensures timely preventive maintenance for all City vehicles and equipment. Work is reviewed through conferences and written reports for results obtained and adherence to established policies and procedures.

ESSENTIAL JOB FUNCTIONS

• Identifies vehicle and equipment maintenance needs through vehicle inspection and communication with the customer, research maintenance history, and prepares service order requests.
• Receives, monitors and expedites vehicle and equipment repairs to maintain a high volume of vehicle availability.
• Prioritizes, schedules and tracks repair work; assigns service order requests to foremen.
• Verifies mechanic supervisors have performed post-maintenance checks to ensure properly repaired vehicles are available.
• Creates work estimates by determining labor, supplies, and materials needed.
• Reviews and enters labor time, closes work order, notifies customers of completion, explains repairs and answers any questions.
• Contacts customers and schedules preventative maintenance or inspections on vehicles.
• Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.
• Prepares, monitors and submits various reports on vehicle aging, vehicle counts, preventative maintenance, mechanic labor time, and other reports as required.
• Inputs and retrieves work orders from a computerized Fleet Maintenance Program.
• Maintains files and records, including but not limited to, payroll, inventory, and analytic reports.
• Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
• Must maintain effective and professional relationships with work colleagues, supervisors and managers.
• Performs related work as required for this position description only.

KNOWLEDGE, SKILLS & ABILITIES

MINIMUM QUALIFICATIONS

EQUIPMENT USED

Computer or laptop, telephone, photocopier, calculator, vehicle parts, mobile device or tablet, or shelf ladder.

ADA Statement : The City of Apopka is an equal opportunity / affirmative action employer committed to achieving excellence and strength through diversity. The City seeks a wide range of applicants for its positions so that one of our core values, a qualified and diverse workforce, will be affirmed. Americans with Disabilities Act (ADA) compliance requires the City to provide reasonable invited to discuss accommodations.

DISCLAIMER :

The City of Apopka reserves the right to fill positions prior to the closing date and also reserves the right to close the posting prior to the date indicated. Positions will be filled by competitive selection from among categories of qualified and available candidates. It is the policy of the City of Apopka to give first consideration to all employees and other internal applicants prior to considering external (outside) applicants. Applicants should expect a starting salary at the minimum of the pay grade range; applicants with exceptional qualifications and / or experience may be eligible for a rate of pay which is higher than the range minimum upon approval by Administration. Your social security number is requested for the purpose of payroll eligibility verification, processing employment benefits, applicant and employee background checks, and income reporting and will be used solely for those purposes. The City of Apopka participates in E-Verify. Employers are required by federal law to verify the identity and employment eligibility of all persons hired to work in the United States. We utilize the E-Verify system to process our new hires. We provide information to the Social Security Administration and, if necessary, the Department of Homeland Security with Information from each new employee's Form I-9 to confirm work authorization.