Contact Center QA Specialist
VirtualVocationsChicago, Illinois, United Statesjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Contact Center QA Specialist who monitors and evaluates customer interactions to enhance service quality.
Key Responsibilities :
Monitor calls, texts, and emails to provide actionable feedback for performance improvement
Deliver written reviews and reports related to quality assurance needs across departments
Participate in quality calibration and ongoing training initiatives
Required Qualifications :
Experience in quality assurance or related field
Ability to provide professionally written feedback
Commitment to supporting the development of team members
Ability to adapt to fast-paced and changing environments
Strong time management skills to meet deadlines
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Contact Center Specialist • Chicago, Illinois, United States
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