Customer Insights Manager

Customer Experience And Insights Manager

We're looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

As a Customer Experience and Insights Manager supporting a global portfolio, your role will involve coordinating the entire customer journey, identifying customer issues, and leading efforts to maintain high levels of customer satisfaction. You will be a subject matter expert who can recommend and implement the right method to help discover the insights needed to uncover the customer problem and use creative problem-solving techniques to craft dynamic research studies. Reporting to the Director of Customer Experience and Insights, you will be a part of the Enterprise Marketing Team.

What You Will Experience In This Position :

• Understand business issues to develop and implement customized customer learning plans.
• Consult, advise and influence internal team members on insights methodologies, usage and interpretation to champion a customer-focused culture throughout the organization.
• Be a subject matter expert in the varied insights techniques to be able to partner with research vendors to implement the insights studies effectively.
• Visualizing the customer experience and analyzing customer feedback to define actionable recommendations and improve customer interactions across multiple touchpoints and channels.
• Gather and synthesize data, while leveraging insights from new and historical sources.
• Collaborate with key stakeholders across nVent to align customer experience efforts with business goals and objectives.
• Monitor and measure key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to stakeholders.

You Have : Required :

Preferred :

We Have :

Pay Transparency nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range : $105,000.00 - $195,000.00 Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes :

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.