IT Field Support Specialist (Columbia)

IT Field Support Specialist

As an IT Field Support Specialist you will provide on-site and remote Tier 2 and Tier 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Your responsibilities will include conducting site surveys, assessing and documenting current site configurations along with user requirements, and analyzing existing specifications for hardware acquisitions. Additionally, you will develop hardware installation schedules, prepare drawings documenting configuration changes at each site, and create installation and test reports. Training site personnel on the proper use of hardware and building specialized interconnecting cables are also key aspects of your role.

Responsibilities :

• Conducts site surveys
• Assess and document current site configurations and user requirements
• Analyze existing requirements and prepare specifications for hardware acquisitions
• Prepare engineering plans and site installation Technical Design Packages
• Develop hardware installation schedules
• Prepare drawings to document configuration changes at each site
• Prepare site installation and test reports
• Configure computers, communication devices, and peripheral equipment
• Train site personnel on the proper use of hardware
• Build specialized interconnecting cables
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, teleconferencing equipment, and associated cabling
• Maintain government and / or vendor-manufactured fiber optic modems, multiplexers, fiber optic / Ethernet cables, and telephone systems
• Update technical drawings using AutoCAD software as needed

Experience and Education :

Independent Software is an Equal Opportunity Employer EOE, M / F / D / V.