Patient Ambassador

About ARCH Orthodontics

At ARCH Orthodontics, we're not just about teeth - we're about people, passion, and creating lifelong smiles. With over 50 years of excellence in New England, we've built a trusted legacy of care, compassion, and community. We're a fast-growing, patient-first practice with a small, local feel and a big mission :

Deliver the greatest smiles to every person we serve - with heart.

Our team is made up of motivated individuals who thrive on learning, growing, and making every patient experience exceptional. Sound like your kind of place? Read on.

The Opportunity : Scheduling Coordinator

As the Scheduling Coordinator , you're the friendly voice on the phone and the warm welcome at the front desk. You'll be the first point of contact for new and returning patients - a true Patient Ambassador who helps make every visit smooth and stress-free.

This is a fast-paced, highly rewarding role that requires top-notch organization, a calm and caring demeanor, and a commitment to providing a gold standard of service. You'll support multiple locations and help create a seamless, professional experience for every family who walks through our doors.

What You'll Do :

Be the first impression : greet patients in person and over the phone with warmth and professionalism

Schedule and confirm appointments across multiple practice locations

Manage incoming calls in a high-volume call center environment

Handle patient check-in and check-out procedures

Coordinate patient flow and maintain efficient schedules

Work with insurance billing, payments, and other administrative records

Build long-lasting patient relationships with a focus on service and trust

Support team members and providers with administrative tasks as needed

What We're Looking For :

Required :

Availability to work at both Hyannis and Orleans locations

Excellent organizational and time-management skills

Prior customer service experience (call center or front desk a plus)

Strong communication skills - verbal and written

Ability to multitask and stay calm under pressure

A love for working with families, especially children and parents

High School Diploma or GED

A sense of humor and compassion

A strong set of personal values and integrity

Willingness to learn, adapt, and grow with the team

Preferred :

Prior scheduling experience, especially in a healthcare / dental setting

Familiarity with insurance billing and financial record keeping

Why ARCH Orthodontics?

Be part of a mission-driven , patient-centered team

Join a company that values learning, growth , and innovation

Work in a supportive, collaborative, and fun environment

Competitive compensation and potential for advancement

Help shape the patient journey from day one

Ready to bring smiles and structure to our team? We'd love to meet you.

Apply today and help us make every visit an extraordinary experience.

ARCH Orthodontics is an Equal Opportunity Employer