Manager, IT Infrastructure Operations

Manager, IT Infrastructure Operations

The Manager, IT Infrastructure Operations will ensure the network engineering and server operations teams can maintain the highest standards of operations. This position also works in conjunction with the IT Security Director to : secure the network perimeter and internal operations reliability and continually monitor operations via the network monitoring tools; monitor the functioning of the LAN / WAN to make sure that it meets the defined service level agreements; manage a team of server system administrators to provide all services required for business operations, disaster recovery, and business continuity. You will provide weekly reports on operational status, project management progress, and accomplishments of the team. It is a 24 / 7 / 365 environment, and this position will require a person that is willing to be responsive and able to coordinate afterhours scheduled and unscheduled maintenance. You will coach, set goals, and maintain a set schedule of 1 : 1 meetings with staff to provide a clear picture of expectations and to assist staff with training opportunities and the tools required to perform their job functions. Interface directly with external vendors and maintain a working relationship with the various departments and their leadership.

Essential Job Duties & Responsibilities

• Manage an enterprise network engineering team to ensure maintenance, operation, future architecture design, and oversee a Cisco-centric network environment
• Manage a team of systems administrators that operate a Microsoft Windows Active Directory infrastructure, Linux servers, Cloud environment, and additional responsibilities as required
• Interact with executive leadership to convey processes and protocols for IT operations
• Provide personal direction, prioritize projects, and manage a JIRA agile methodology throughout the team
• Project management is a key function of this role that includes entering tickets into JIRA JSM for milestones, defining road maps, and to ensure dates are being met
• Document assets in Visio, including : Model, Make, Warranty information, and Firmware versioning
• Ensure proper policies are in place to facilitate onboarding and offboarding of staff
• Maintain templates of each position's security and email group membership
• Establish networking environment by designing system configuration; directing system installation : defining, documenting, and enforcing system standards
• Monitor, troubleshoot, and escalate to the appropriate vendor any issue as necessary
• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
• Manage network security policies and procedures
• Manage annual testing of Disaster Recovery
• Serve as lead technical advisor on disaster recovery planning and testing
• Provide reports on network / server operational status to the Director of IT Infrastructure on a weekly basis
• This position requires extensive, sometimes 24 / 7 customer interaction, and timely responsiveness to issues and questions
• Be an active participant in the vendor process, including working closely with the Procurement department to monitor budgets and purchases
• Contribute to the exercise and expression of Christian Care Ministry's Christian beliefs
• Perform all other duties as assigned

Essential Skills & Abilities

Core Competencies / Demonstrable Behaviors

Education and / or Experience

Supervisory Responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to :

100% paid Medical for employees / 99% for family Generous employer Health Savings Account (HSA) contributions Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance 6 weeks of paid parental leave (for both mom and dad) Dental - two plans to choose from Vision Short-term Disability Accident, Critical Illness, Hospital Indemnity 401(k) up to 4% match on ROTH or Traditional contributions Generous paid-time off and 11 paid holidays Wellness plan including Financial, Occupational, Mental / Spiritual, and Physical health incentives up to $50 / mo Employee Assistance Program including no cost, in-person mental health visits and employee discounts Monetary Anniversary Awards Program Monetary Birthday Awards

Minimum Age Requirement : Due to the nature of the responsibilities associated with this positionincluding independent decision-making, access to confidential information, and potential exposure to regulated environmentscandidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.