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General Manager, Catering & Operations

General Manager, Catering & Operations

Iacofano Group, LLCCharlotte, NC, US
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Job Description

Job Description

Description :

Reports To : VP of Operations

Status : Full-time, Exempt

The General Manager is responsible for leading all facets of our foodservice operation setting strategic direction, ensuring financial performance, delivering operational excellence, and cultivating a high-caliber, drama-free workplace culture. This role combines operational oversight with culinary vision, ensuring seamless execution from kitchen to client while developing top-tier talent across all departments.

Why You’ll Love This Role :

  • Holistic Leadership : Own the end-to-end culinary and operational experience—from concept and cost modeling to execution and guest satisfaction.
  • Empowered Culture : Lead with empathy and professionalism, maintaining a respectful, collaborative, and emotionally intelligent environment.
  • Growth & Development : Mentor chefs, managers, and team members through targeted training programs, career-mapping sessions, and hands-on workshops.
  • Impactful Innovation : Drive menu evolution, process improvements, and service innovations that enhance the guest experience and improve efficiency.

Key Responsibilities :

  • Lead all facility departments, including culinary, logistics, and guest services.
  • Develop and execute annual business and culinary plans aligned with revenue targets and brand standards.
  • Ensure quality, consistency, and timeliness in all catering production and delivery.
  • Oversee vendor negotiations, contract renewals, and procurement to control costs without compromising quality.
  • Review and analyze P&L statements; track KPIs such as labor %, COGS, customer satisfaction, and delivery efficiency.
  • Recruit, train, and retain top talent; conduct performance reviews and set clear objectives.
  • Foster a positive, drama-free team culture rooted in respect, communication, and problem-solving.
  • Maintain safety and compliance with all health regulations (DHEC, ServSafe, local requirements).
  • Partner with Sales, Events, and Marketing to create seasonal promotions, special-event offerings, and community outreach initiatives.
  • Champion continuous improvement through workflow optimization, technology adoption, and cross-department collaboration.

    • Requirements :

  • Proven Leadership : 5–7 years in a senior culinary management role, with demonstrated success in multi-unit or large-scale operations.
  • Business Savvy : Strong track record managing budgets, P&L responsibility, and vendor partnerships in a high-volume environment.
  • Emotional Intelligence : Exceptional interpersonal skills; adept at conflict resolution, coaching, and fostering cohesive teams.
  • Operational Resilience : Comfortable with long hours on your feet, lifting up to 50 lbs, and adapting to last-minute changes.
  • Culinary Vision : Passion for menu development, trend analysis, and delivering elevated guest experiences—ready to pivot creatively when curveballs arise.
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