Senior Program Manager, Closing

Senior Program Manager, Closing

The Center for New York City Neighborhoods, Inc. (the "Center") is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership. Through its work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York.

The Senior Program Manager of Closing is an important member of the Lending team who will support management and staff in the implementation and management of rapidly growing residential mortgage lending programs supporting excluded and distressed homeowners. Reporting to the Director of Lending and Servicing, the Senior Program Manager will be responsible for supervising and conducting loan closings, managing loan programs, and supervising closing staff. Program efforts require an understanding of applicant intake, loan processing, and underwriting to support the delivery of closings that follow regulatory guidelines with the support of our Legal Department.

The successful candidate will have knowledge of closing and post-closing processes and regulations, and the experience and practical skills necessary to deliver loan programs to support homeowners in distress or foreclosure, and do so effectively and compliantly under New York State and federal requirements. This is a full-time, FLSA-exempt position. This is a hybrid role intended for candidates within commuting distance from our office.

Responsibilities include, but are not limited to :

• Monitor a closing pipeline and close residential mortgage loans in a compliant, timely, and applicant-friendly manner. This includes monitoring and reviewing all closing documents to ensure accuracy, adherence to program guidelines, and achievement of production goals.
• Coordinate loan closings across several different loan programs and products by actively working with assigned lending team staff and management.
• Review and refine processes to close, perform post-closing duties including coordination with the Finance Department, and conduct quality control of mortgage loans in a compliant manner.
• Manage the organization of closing and post-closing documentation; Title review and clearance. Other duties as assigned. Track and trend all invoices related to vendor fees and borrower-paid fees. Ensure all funds are accurately dispersed to third parties.

Skills & Qualifications :

Values :

We offer a competitive salary and a comprehensive benefits package.

To apply for this position, please submit your cover letter with salary requirements, resume, 3 work-related references, and contact information through our website, cnycn.org. Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled. The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting careers@cnycn.org. Persons requiring reasonable accommodation to participate in this hiring effort are requested to contact : careers@cnycn.org. The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital status, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity. To learn more, visit cnycn.org.