Lost And Found Supervisor In Dfw Airport
Customer Service
DFW Airport, TX
Full-Time / Regular
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The Department's functions will include but will not be limited to :
- Assist walk-in customers during business hours
- Maintaining and updating the Lost and Found system
- Research and verifying validity of all information before release
- Collect lost items from Terminals and various other areas of the airport grounds.
- Photographed and logged items
- Movement of Goods and Materials
- Receive, count, document, and secure items in a lockable container such as safe.
Required Skills
Good Leadership abilitiesExcellent focus on Customer Service and Client SatisfactionExcellent Interpersonal SkillsExcellent and Effective Communication Skills, both verbal and written.Good Listening SkillsThorough Knowledge of Airport OperationsAble to communicate effectively, both verbally and in writingPro-active, Forward thinkingWell Organized and Strong Planning SkillsImpeccable Appearance / Business PresentationDependable and ReliablePossess Strong Self ConfidenceTeam PlayerAble to solve complex problems within operationsComputer knowledge with Microsoft Word, Excel, Power-point, email, and basic typing / keyboardingAble to work independentlyAble to work overtime or varied hoursRequired Experience
18 months lost and found experience preferred
Must be able to work Weekends and Holidays
Excellent focus on Customer and Client satisfaction
Ability and willingness to work harmoniously in a team environment
Strong leadership, but stronger team player
Ability to work under pressure
Thorough knowledge of airport operations :
Able to solve problems within the operation :
Computer, typing experience
Control the budget for labor costs and allocation
Basic Math
Lifting, pushing, pulling, and carrying up to 70 lbs
Constant interaction with passengers and management
Constant telephone and computer usage
Education : High School Diploma or Equivalent