Front Office / Appointment Scheduler

Job Description

Job Description

Description :

Overall Responsibility

Receives patients, collects required records / payments, answers questions, and provides directions. Serves as liaison between patients and clinic staff. Understands services provided by individual clinicians.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Check in patients
• Log in films received
• Verify no show appointments
• Collect balance payments, patient co-payments / co-insurance and surgery fees
• Schedule walk-in patients
• Verify daily cash logs
• Maintain lobby area
• Serve as liaison between patients and medical assistants
• Obtains E & B when needed
• Scanning – Documents / ID’s / Insurance cards / verify claims address
• Partial CPQ Data entry (Bubble)
• Update MBC Form once per year
• Schedule patient appointments
• Cancel and reschedule appoints as necessary
• Consult patients regarding participating status of various insurance contracts
• Take messages for physicians and medical assistants
• Checks HMO encounters for authorizations
• Schedules / confirms interpreters
• Insurance verification (E & B)
• Help front office staff with overflow work
• Cover front office staff (sick / vacation)
• Respond to all enquiries through Zipwhip or other text messaging software
• Process payments in eCW for copays, balances, or past due debt
• Other duties as assigned

Requirements :

Skills and Attributes

Outstanding communication skills

Good organizational skills

Excellent sense of customer / patient service

Good problem-solving skills

Education and / or Experience

High school diploma or general education degree (GED); and twelve to eighteen months related experience and / or training; or equivalent combination of education and experience