Communications Dispatcher (Night / Overnight)

Job Description

Job Description

Are you ready to take on a critical, fast-paced role where every decision you make helps save lives? Royal Ambulance is searching for a Dispatcher to join our dynamic Communications Center team. This is more than just a job—it’s an opportunity to make a real impact, be part of a mission-driven organization, and work alongside people who care deeply about the communities we serve.

The Dispatcher will be vital in coordinating ambulance operations, ensuring timely, efficient, and high-quality patient care delivery during critical overnight hours. You’ll be at the heart of our operations, managing emergency and non-emergency calls, dispatching field crews, and maintaining seamless communication with hospitals, patients, and healthcare providers.

Embody the Royal Mindset :

• We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.
• We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other’s shoes and go above and beyond to ensure we treat everyone with dignity and respect.
• We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.
• We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.

Embody the Royal Mindset :

Responsibilities :

Requirements / Qualifications :

Physical Requirements :

About Royal Ambulance

Founded by Steve Grau, Royal Ambulance is one of California’s premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal’s inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values :

Driven. Empathetic. Engaging. Adaptable .

At Royal Ambulance, we firmly believe it’s not just about the destination, it’s about the journey! It’s about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare.

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This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job.  Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.