Assistant General ManagerGreen Thumb Industries • Philadelphia, PA, United States
Assistant General Manager
Green Thumb Industries • Philadelphia, PA, United States
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job_description.job_card.job_descriptionCoach and motivate Team Members to consistently deliver memorable, positive in-store customer experiences. Lead by example and set the rhythm for effective "Leader on Duty" (LOD) shifts. Actively supervise team members, provide recognition, and redirect behaviors to fuel the customer journey. Execute a seamless omni-channel customer experience and lead teams to deliver consistency across in-store, drive-thru, curbside & delivery. Coach team members to deliver Loyalty goals, drive customer retention and repeat traffic. Serve as a liaison to the local community and support community outreach events and initiatives. In partnership with the General Manager, build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development. Support a culture of engagement and performance through coaching, feedback, and recognition. Motivate dispensary team to exceed revenue targets and key metrics, with an emphasis on team member behaviors, service techniques and product knowledge. Execute hourly scheduling to align with business needs, hours targets, and team member availability. Hold team members accountable for accurate timekeeping, schedule compliance, and reliability. Develop Leaders and Team Member talent and effectively address performance issues on a timely basis. Perform other duties as needed. At least three years of managing teams in a retail setting, specifically with POS business operations Cannabis experience preferred Inventory control experience preferred Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs Must have reliable, responsible and dependable attendance. Must be 21 years or older. Must pass any and all required background checks. Must possess valid driver's license or state ID. Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws. Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills. Meet timelines consistently and be able to effectively work under pressure. Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations. High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally. Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness. Adapts and thrives in a demanding, fast-paced environment Possesses a high level of critical thinking Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements. Ability to resolve conflict, handle employee and customer complaints, and settle disputes Move about the dispensary in order to fulfill work assignments and assist employees and patients and / or customers in various locations of the dispensary Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely Converse and communicate with individuals and groups of people directly Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications and email Prepare patient and / customer orders by moving and placing products Inspect and receive detailed information, such as patients' and / or customers' dates of birth, in-store or online orders, or inquiries Move inventory and materials weighing up to 30 pounds independently Position self to move inventory and materials in storage areas Patient and / or customer-facing environment Ability to work outdoors invarying and sometimes adverse weather conditions Exposure to cannabis and / or allergens that might be present in an environment where cannabis is present and prevalent We're humble -We prefer quiet confidence and don't shout about our success. We're hardworking -We put our heads down and get the job done. We're grateful -Working in our industry is a privilege and an act of service. We're transparent -Honest and open communication keeps us healthy as an organization. We're collaborative -And believe good ideas can come from anywhere. We have a growth mindset -One that's grounded in well-being.
The Role
Green Thumb is proudly on a mission to promote well-being through the power of cannabis. We are looking for an Assistant General Manager for our RISE Dispensary to support and manage a diverse team in driving results and delivering memorable, positive consumer experiences. You will assist the General Manager in leading and managing activities related to customer experience, inventory operations, and team member development. The Assistant General Manager role puts you on a fast-track to growth and is a developmental step to General Manager.
Responsibilities
Operations
- Manage and oversee the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations.
- Motivate team members to execute programs, initiatives, and regionalized in-store promotions effectively.
- Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
- Maintain appropriate cash management, handling protocols and daily reconciliation.
- Manage effective order & expense management processes aligned with store budgets.
Experience
People
Qualifications
Skills
Additional Requirements
Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a workday)
Working Conditions
Our Mission : To promote well-being through the power of cannabis.
At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought-not only because it is right, but because it makes us better. Our mission-the right to wellness-informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.
We can't wait to meet you.
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