Remote Call Center Representative

A company is looking for a Call Center Representative - Remote (USA).

Key Responsibilities

Answer inbound calls and provide courteous and efficient customer service

Follow quality and compliance standards for every interaction and document all interactions accurately

Collaborate with team members to resolve issues and recommend process improvements

Required Qualifications and Education

High school diploma or GED required; additional education preferred

2+ years of call center or customer service experience preferred

Experience in a healthcare or insurance environment is a plus

Proficient in Microsoft Outlook, Word, and Excel

Familiarity with help desk or CRM systems is a plus