Required Skills
ServiceNow expertise : ITSM, ITAM, ITOM (ITBM a plus)
ServiceNow certifications (CSA, CAD, CIS preferred)
5+ years experience working on ServiceNow platform
Development skills : JavaScript (primary), SQL, plus Java / C# helpful
Business process analysis & workflow automation
Strong communication skills (written, verbal, presentation)
Agile / Scrum familiarity
Local candidate (no relocation, no sponsorships)
Desired Skills
Experience with HRSD (HR Service Delivery) & Workplace Service Delivery
Integration experience with Jira, Confluence, etc.
Performance Analytics & dashboard creation
Business Analysis certification
Strong mentoring / leadership abilities
Soft Skills (Very Important Here)
Clear, professional communication (resume must reflect this)
Strong presentation & stakeholder management
Detail-oriented and self-motivated
Servicenow Engineer • Addison, TX, United States