Medical Front Office - Patient Service Specialist

Patient Service Specialist

When patients enter our outpatient physical therapy center in Old Saybrook, we want them to have an exceptional experience starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Responsibilities include greeting and registering patients and providing information about what to expect during their visit and information about their next appointment as they check out. You'll also schedule patient appointments in person and via phone, communicate regularly with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team. Additionally, you'll collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Minimum qualifications include a high school diploma or GED. Preferred qualifications include one year of medical office experience.

Equal Opportunity Employer / including Disabled / Veterans