IT Operations Analyst

IT Operations Analyst

Alternate Job Titles :

IT Support Analyst Entry Level

Service Desk Technician I

Technical Support Analyst Call Center

Help Desk Analyst IT Operations

Junior IT Operations Specialist

Location : Lexington, SC

Onsite Flexibility :

Primarily onsite (hybrid possible after 8 months for high-performing contractors)

Contract Details

Position Type : Contract

Contract Duration : 1 year (extension and conversion possible)

Start Date : ASAP

End Date : September 2026 (est.)

Shift / Hours : Rotational schedule, 5 days / week, 40 hours total

Hours : 6 : 00am10 : 30pm, 7 days a week (schedules rotate weekly, published 1 month in advance)

Training : 100% onsite, ~8 months

Call rotation and weekend work required

Job Summary

Join a leading North American financial institution as an IT Operations Analyst I. In this technical support call center role, you will provide first-level IT assistance to employees across multiple business lines. This position offers structured training, exposure to enterprise systems, and the opportunity to grow into advanced IT support roles.

Key Responsibilities

Respond to inbound colleague calls and emails regarding technical issues

Document and track problems using ticketing systems

Escalate complex or wide-impacting issues to higher-level support teams

Provide support for Windows, Office 365, mobile devices, VOIP, and remote access tools

Monitor trends and provide feedback to improve processes

Participate in rotational scheduling to ensure 24 / 7 coverage

Required Experience

High school diploma (minimum)

02 years of related experience

Above-average computing and navigation skills

Customer service experience in call center or technical support roles

Knowledge of Microsoft Office 365 (Word, Excel, OneNote, PowerPoint)

Typing speed of at least 30 WPM

Reliable transportation to Lexington, SC (no bus routes available)

Availability for onsite interviews

Nice-to-Have Experience

IT Help Desk or ticketing system experience

Technical certifications (A+, Network+, Microsoft, etc.)

General knowledge of PC hardware and troubleshooting

Required Skills

Technical troubleshooting (Windows, Office, networking, mobile devices)

Strong communication (verbal and written)

Ability to work flexible schedules including weekends and evenings

Preferred Skills

Ticketing system proficiency

Team collaboration in IT environments

Additional Skills

Adaptability in fast-paced, high-volume environments

Strong punctuality and commitment to learning

Benefits

Medical, Dental, and Vision insurance plans

401(k) retirement fund

About the Client

Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies across sectors such as life sciences, technology, finance, and retail throughout the U.S. and Canada.

Job Number & Hashtags

Job Number : 25-26349

#gttic #gttjobs

by Jobble