Assistant Director of Guest Services Sedona Summit Resort

Hilton Grand VacationsSedona, AZ, US

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Assistant Director of Guest Services Sedona Summit Resort

What makes Hilton Grand Vacations unique? Together, We Can.

We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 team members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment, and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding, and supporting those achievements. Together, We Can.

Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

As the Assistant Director of Guest Services at Hilton Vacation Club Sedona Summit, you will be responsible for assisting and supporting the Director of Guest Services in managing Front Office operations, which includes the daily supervision of guest service and team member support. You will assist implementation improvements to policies and operational systems in order to achieve outstanding service scores.

Why you'll love it here :

Day 1 Benefit Eligibility : Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!

What will you be doing?

Ensures that department operates in compliance of organizational, business, and financial regulations.

Routinely monitors guest survey scores, requests and complaints, and resolution of issues as deemed necessary to provide excellence in service.

Maintains human resource management practices that are executed by direct reports which include performance management, and corrective action in partnership with the HR Business Partner. Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members.

Coordinate developmental plans for team members to ensure continued growth and success within the organization.

Maintains relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.

Performs other related activities as needed.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our team members! To fulfill this role successfully, you must possess the following minimum qualifications and experience :

High School Diploma / GED

Able to work flexible schedules including mornings, evenings, weekends, and holidays

3+ years of leadership experience preferred

Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results

Demonstrates problem solving, analytical, and conceptual skills

Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

BA / BS / Bachelors Degree

CPR / First Aid

Fluent Japanese Language (read, speak, write)

Experience in leading operations operating under a Collective Bargaining Agreement (CBA)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Director Of Service • Sedona, AZ, US