Home Equity Process Owner

Home Equity Process Owner

The Home Equity Process Owner will collaborate across the Home Lending organization to define, document, and optimize the Home Equity process. This role involves evaluating, designing, and improving business processes for better efficiency, speed, and quality. The candidate must work closely with cross-functional teams to support data-driven decision-making and operational excellence. They will use continuous improvement tools, methodologies, and analytical skills to help prioritize process improvements based on data and user feedback. Additionally, they are responsible for consistent documentation of Home Equity processes, including system-level SOPs for training and job aids.

Leading into the launch of Home Equity in 2025 and 2026, the Home Equity Process Owner will play a key role in the design and implementation of the improved Home Equity process by :

• Partnering with existing stakeholders to understand current process and pain points
• Understanding the desired outcomes and how they influence changes to existing processes
• Converting user feedback and technical specs into procedural flows that help technology partners and end users stay aligned on the design
• Working closely with technology teams to "bridge" the communication between technology partners and stakeholders

Post launch in 2026, the Home Equity Process Owner will regularly :

Required Skills :

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.