Consumer Experience Analyst

A company is looking for a Consumer Experience & Quality Analyst to improve interactions between the organization and its consumers.

Key Responsibilities

Audit consumer interactions to ensure quality and performance standards are met

Deliver coaching feedback to specialists and recommend corrective actions

Monitor performance trends and collaborate with leaders for improvement recommendations

Required Qualifications, Training, and Education

Experience in a call center environment

Ability to work in a matrix-management environment

Strong organizational and coordination skills

Proficiency with Microsoft programs such as Word, Excel, and Outlook

Associate degree preferred