Care Center IT Technology Specialist

Care Center IT Technology Specialist

Job Type : Full-time

Pay : up to $80,000 per year

Benefits :

401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Work Location : Remote

Travel up to 75% | Hands-On Infrastructure & Support | Healthcare IT

Are you a problem-solver who thrives in fast-paced, hands-on IT environments? Do you enjoy blending technical expertise with people-focused service to keep mission-critical systems running smoothly? If so, we'd love to have you join our team as a Care Center IT Technology Specialist .

In this role, you'll be on the front lines of our healthcare IT operations-designing, deploying, and supporting infrastructure that directly impacts care center teams and the residents they serve. From cabling installations and network rollouts to desktop support and vendor management, you'll play a vital part in ensuring our systems are secure, efficient, and reliable.

What You'll Do

• Lead infrastructure projects across care centers, including data, voice, and video cabling installations.
• Oversee MDF / IDF power and HVAC needs and maintain field UPS systems.
• Support end users with desktop troubleshooting, PC hardware / software, and network connectivity issues.
• Coordinate with internal IT teams, external vendors, and contractors to deliver successful installations, upgrades, and maintenance.
• Respond to outages and service tickets, ensuring quick recovery in line with business continuity plans.
• Keep accurate documentation of infrastructure, processes, and service records.
• Provide training, share best practices, and help drive forward-looking IT strategies.
• Travel frequently (75%+) to care centers, datacenters, and vendor sites to provide on-site expertise.

What We're Looking For

• Education / Experience :

4-year degree in IT, Telecommunications, or related field (or technical school certification with equivalent experience).

• 5-7 years of experience in telecommunications or IT infrastructure in an enterprise environment.
• Certifications : Network+, Security+, CCENT, or CCT (preferred, or ability to obtain once tenured).
• Technical Skills :

Strong knowledge of telecom and network infrastructure (LAN / WAN, cabling, voice / data systems).

• Experience with Microsoft OS, Citrix (preferred), and diagnostic / tracking systems.
• Hands-on troubleshooting of PCs, networks, and infrastructure hardware.
• Familiarity with TCP / IP, VoIP, and enterprise voice / data systems.
• Professional Skills :

Strong customer service orientation with excellent written and verbal communication.

• Independent, detail-oriented, and able to juggle multiple projects in high-pressure situations.
• Team player who can collaborate across disciplines and manage vendor relationships effectively.

Why You'll Love It Here

• You'll make a real impact by supporting IT systems that empower healthcare professionals.
• Work in a varied environment -from offices and data centers to hands-on projects at care centers.
• Be part of a collaborative IT team that values problem-solving, innovation, and growth.
• Opportunities to expand your skillset with cutting-edge technologies and industry certifications.

Location : Based in-region, with travel to care centers and vendor sites (75%+).

Schedule : Full-time, on-call rotation for 24 / 7 support as needed.

Ready to take your IT career to the next level? Apply today and help us build and support the technology foundation that keeps our care centers connected and thriving.

Job Posted by ApplicantPro