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Customer Service Representative (Pittston, PA)

Customer Service Representative (Pittston, PA)

Benco DentalPittston, PA, United States
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Location : Pittston, PA Hybrid (Two Days onsite)

A Sales Assist Support Specialist is responsible for assisting our Territory Representatives who are enrolled in the Sales Assist program by completing a variety of administrative tasks.

The scheduled shift for this position is 10 : 00am-6 : 30pm with the flexibility to cover the operating hours of 7 : 00am to 8 : 30pm as needed.

Your Pay : $18.00 per hour with the ability to increase to $19.00 per hour in 6 months

What's in it for YOU?

Excellent Compensation Packages

Medical, Dental and Vision Benefits Effective on Day 1

401k Package Effective on Day 1

Paid Time Off Program

Profit Sharing

Hybrid Work Environment

Associate Discounts and Community Giveback Programs

College Tuition Savings Program

Caring Family Culture Toward all Associates

Certified as a FORTUNE Great Place to Work

Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

Family owned for 90+ years

Do YOU Possess These Skills and Attributes?

  • Strong work ethic that includes neatness and punctuality.
  • Proven ability to work with multiple departments
  • Ability to work independently and within a team environment.
  • Solid computer skills with knowledge of Microsoft Word, Excel and PowerPoint.
  • Excellent verbal and written communication skills.
  • Ability to complete tasks accurately and on-time, with a focus on accuracy and attention to detail.
  • Ongoing flexibility and commitment to meeting the evolving needs of our sales and business groups.
  • Excellent time management, prioritization, problem solving, and organizational skills
  • Strong interpersonal skills.
  • Ability to respond effectively to inquiries or complaints and maintain confidentiality of sensitive information.
  • Willingness to adapt to changing business needs and deadlines.
  • Ability to recognize when to escalate higher level customer issues to leadership for resolution.

Do These Duties and Responsibilities Interest YOU?

  • Run necessary business reports to gather and organize data.
  • Submit various internal requests for territory representatives (TR) such as credit rebills, CRM requests, backorder issues, and concerns
  • Complete customer orders at TR request.
  • Enter price overrides for TRs.
  • Complete price comparisons.
  • Assist on special projects when needed.
  • Complete monthly expense reports.
  • Perform other duties as assigned to support the efficient operation of the department and company.
  • Who We Are : It's our mission to deliver success smile after smile.

    Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes our more than 30,000 customers and over 1,500 associates in the 48 contiguous states.

    We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking "What does the customer want?"

    If you enjoy working for a progressive company that is growth minded and values customers & associates we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success.

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    Customer Service Representative • Pittston, PA, United States