Job Description
Job Description
Job Summary
As the first point of contact with our Main Office, general phone line and company email, this role requires exceptional customer service along with an in-depth knowledge of the Resort and surrounding area. This role will be critical in ensuring a positive and enjoyable experience for guests making general inquiries prior to their visit, through to aiding other departments in converting inquiries into sales. This role will also assist employees making inquiries at the Main Office front counter, in collaboration with other HR team members. This person is responsible for providing knowledgeable and friendly information over the phone, via email and in person. A successful member of this team will understand and appreciate the opportunity to provide exceptional service to colleagues and guests, and work hard to consistently exceed customer, managerial and colleagues’ expectations.
Job Duties and Responsibilities
This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job, we expect an enthusiastic and cooperative response.
Skills and Competencies
Work Schedules
Weather, snow conditions and the number of guests play a large role in the work scheduling of Bear Valley employees. When conditions are normal, you may be expected to work 32 to 48 hours per week, including weekends and holidays. During busy periods – particularly the holiday periods – you may be expected to work six (6) days a week.
You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snowpacked, and icy roads.
Working Conditions
At any time during the ski season, Bear Valley employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.
Uniforms
A professional appearance at Bear Valley is required. Please wear your name tag and uniform at all times during your scheduled shift. We will provide most of the uniform for you to do your job. This uniform is for work hours ONLY, no exceptions. The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Bear Valley logo while on shift.
The skiing / riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies of the mountain.
Office Receptionist • Arnold, CA, US