Field Installation Technician - Tidal Network - Remote / SE Alaska - Open Until Filled (,, United States)

Field Installation Technician

Department : Tidal Network

Location : SE Alaska

Exemption Status : Non-Exempt

Pay Grade(s) : 10-11 ($33.29+ DOE)

Purpose : The Field Installation Technician will implement the customer home network by providing installation, technical assistance, and training support via phone, in-person, or remotely related to the home network, computer systems, hardware, and software.

Essential Functions : An individual in this role must be able to perform the following functions with or without reasonable accommodation :

• Respond to inquiries via phone, email, in-person, or through remote access
• Provide installation and technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, home network, hardware, and software
• Record events, problems, and their solutions
• Perform routine user account administration
• Provide hardware and software training to individuals and groups
• Maintain the IT knowledge base and end user documentation
• Develop step by step process' for customers on using home network, computer systems, hardware, and software, etc.
• Other duties as assigned

Knowledge, Skills & Abilities : A comprehensive set of capabilities required to perform job tasks effectively :

Minimum Qualifications : (education, experience, skills) :

Substitution

OR

Preferred Qualifications : (education, experience, skills) :

Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation :

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job :