Field Engineer 2

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Title : Field Engineer 2

Location : Providence, RI, 02909

Duration : 12 Months

Job Type : Contract

Work Type : Non-Driving

Job Description :

As a Field Engineer 3, you will perform activities associated with PC and Printer refresh.

Installing and diagnosing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and / or depot locations.

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.

Your assignments will range in complexity from troubleshooting and repairs to reloading and re-imaging of PCs / laptops.

Provides support for software, hardware and networking support for desktops, laptops and servers.

Performs installs, moves, adds and changes as required.

Tests and verify PCs, networks, and client approved applications.

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout the service delivery transaction.

Key Qualifications :

High School Diploma or GED required

May require technical certification or associate degree

Generally, 1-2years experience in area of responsibility

Enable Skills-Based Hiring

The main duties of this position will include Break fix experience and customer service skills.

TekWissen Group is an equal opportunity employer supporting workforce diversity.