Store Operations Support Specialist
Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately : we're a reshaped, reenergized brand of honesty, transparency and accountability not to mention, deliciously craveable food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the icebergor as we might say, one "slice" of the pie! If this sounds like a brand you'd like to be a part of, consider joining our team!
Job Description
(80%) Conduct Operations Assessments in all US stores
- Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety and Technology / Innovation
- Provide hands-on training during the assessment with a positive attitude
- Evaluate all systems in stores to ensure compliance against DPZ Standards and procedures
- Evaluate all stores in assigned area multiple times per year to meet team objective
- Assist team to meet visit goal which may include travel outside of your assigned area
(10%) Facilitate educational programs on operations evaluation and improvement
Partner with FBC's / Franchisees / MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in your assigned areaEducate marketplace on current and revised standards in a proactive mannerPerform calibration visits with the marketplace leadersAssess and share best practices(5%) Additional Responsibilities
Participate in special programs such as Domino's Pizza Prep SchoolParticipate in FBC, Franchisee and Specialist on-boardingGather and provide specialized data upon requestSupport the testing and rollout of new innovations or product launchesAct as a resource for information to the marketplace(5%) Administrative
Maintain a consistent and direct link to WRC, marketplace leaders, and Franchisees with timely and accurate communicationsUtilize store data and provided technology to effectively plan store visitsSchedule all travel in the most cost-effective mannerUtilize available reports and data to ensure store visits are completed on scheduleFacilitate and participate in team and individual meetingsQualifications
Minimum 1-year General Management experience at Domino's Pizza store, 2 years preferredExperience as a multi-unit supervisor or Operations Trainer preferredRole model operator with history of exceptional evaluation scoresExperience coaching and developing team membersProficient in leveraging technology and innovation in stores to drive operational performanceAbility to work independently and be results orientedThorough understanding of Domino's Pizza standards, policies, and procedures.Appropriate level of computer and technology skills. (Microsoft office)Ability to give and receive constructive feedback and diffuse volatile situationsOutstanding communication including verbal, written and presentation skillsStrong interpersonal, time management and organizational skills.Effective coaching and motivational skills, professional demeanorAbility to travel 75- 85%, including overnight travelWillingness to work 3-4 weekends per monthRecommendation from Franchisee, Director of Corporate operations or equivalentHigh School Diploma requiredAdditional Information
Benefits :
Paid Holidays and VacationMedical, Dental & Vision benefits that start on the first day of employmentNo-cost mental health support for employee and dependentsChildcare tuition discountsNo-cost fitness, nutrition, and wellness programsFertility benefitsAdoption assistance401k matching contributions15% off the purchase price of stockCompany bonusAll your information will be kept confidential according to EEO guidelines.