Account Opening Operations Manager

Operations Section Manager II

Directly manages a medium team of entry level and more senior non-exempt staff. Responsible for a set of moderately to highly complex operational activities that occur throughout the day and limited after-hours, including ensuring all associated service level targets are met which requires planning and periodic execution of contingency processes. Leads or works independently on moderately complex issues and small to medium size projects to drive improvements in business processes.

Position Responsibilities

Leadership and HR Management

• Provide consistent and effective leadership in accordance with HR policies and procedures.
• Provide management direction and support to direct reports and limited indirect resources. Establish objective goals via the Performance Management Process (PMP).
• Monitor non-exempt staff performance against individual performance goals.
• Promote a positive and collaborative working environment.
• Conduct regular one-on-ones with direct reports.
• Ensure non-exempt staff follow area procedures.
• Ensure non-exempt staff are properly cross trained.
• Monitor employee time and attendance.
• Administer corrective action or performance improvement plans as needed.
• Hold career and development plan discussions with all team members.
• Encourage staff certification for Comerica's Sustainability and Diversity programs

Operations Management

Project Management

Financial Management

Risk Management

Supplier Management & Technology Ownership