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Information Technology Technical Services Manager

Information Technology Technical Services Manager

Compunnel Inc.West Chester, PA, US
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Key Responsibilities

Global System Leadership

  • Oversee global QAD ERP and EDI platforms, ensuring 24 / 7 operational support across time zones.
  • Maintain system uptime, performance, and availability in compliance with international SLA requirements.

Project Management & Strategy

  • Lead and deliver large-scale QAD upgrades, EDI integration rollouts, and cross-functional transformation initiatives.
  • Partner with business units in North America, EMEA, LATAM, and APAC to gather requirements and deliver scalable, regionally compliant solutions.

    • Team Management

  • Lead a team of technical analysts and developers
  • Establish governance, standardization, and best practices across the QAD & EDI landscapes.

    • Integration & Compliance

  • Ensure secure, reliable integration between QAD, EDI, and external systems including MES, PLM, WMS, CRM, and third-party logistics (3PLs).
  • Maintain compliance with international trade, data privacy (GDPR, CCPA), and security standards (ISO 27001, SOC 2).

    • Vendor & Partner Collaboration

  • Manage global EDI VAN and ERP service providers, including contract negotiation, escalation, and roadmap planning.
  • Collaborate with QAD and technology partners to optimize licensing, cloud migration strategies, and support frameworks.

    • Continuous Improvement

  • Drive automation, standardization, and system enhancement initiatives.
  • Monitor and improve KPIs around transaction success rates, system availability, and issue resolution times.

    • Required Qualifications

  • Bachelor's or Master's degree in Information Technology, Computer Science, or related discipline.
  • 7+ years of experience with QAD ERP (SE / EE), including deployment across multiple countries or business units.
  • 7+ years of EDI experience, including X12, EDIFACT standards, mapping, and trading partner setup.
  • Demonstrated success managing global, cross-functional technical teams.
  • Strong understanding of enterprise manufacturing, supply chain, and financial workflows.
  • Familiar with tools such as QXtend, QAD Automation Solutions, Dell Boomi, TrustedLink, or IBM Sterling.
  • Experience with Progress 4GL, Unix / Linux, SQL, and system monitoring tools.
  • Proficiency with Microsoft development technologies including .NET, Power Platform, and SQL Server.
  • Excellent organizational and communication skills, with fluency in English (multilingual a plus).

    • Preferred Qualifications

  • Experience in highly regulated industries (e.g., automotive, life sciences, aerospace).
  • Familiarity with Agile / SAFe methodologies and global change control processes.
  • Certifications : PMP, ITIL, QAD Associate / Professional.
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    Information Technology Manager • West Chester, PA, US