Guest Services Manager, Cleanliness

Job Description

Job Description

Join Our Team at Canza Management, a subsidiary of TLTsolutions

Role : Guest Services Manager, Cleanliness

Location : Waldorf, MD

Who We Are :

At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission : to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.

Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors.

Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.

Your Role With Us :

As the Guest Services Manager, Cleanliness, you will be responsible for leading and elevating the Cleanliness Specialists team, fostering a culture of continuous improvement, and ensuring that every guest room and public area meets the highest standards of cleanliness and guest satisfaction. Your leadership will directly contribute to the hotel's reputation and financial success by enhancing operational efficiency, improving guest experience, and maintaining staff morale.

Key Responsibilities :

Leadership & Team Management : Manage and mentor the Cleanliness staff, assigning daily cleaning tasks and ensuring efficient workflows. Facilitate communication between Cleanliness and Facilities staff for timely repairs and guest service improvements.

Standards Compliance : Perform detailed audits of guest rooms and public areas, ensuring compliance with brand standards. Address discrepancies and implement corrective actions promptly.

Operational Efficiency : Review Cleanliness staff labor costs and adjust staffing levels to align with occupancy rates and operational demands. Implement flexible staffing models and cross-train staff to optimize productivity.

Inventory & Supplies : Conduct inventory checks for cleaning supplies and equipment. Reorder as necessary to avoid shortages and ensure that the Cleanliness team has what they need to maintain excellence.

Quality Assurance : Review guest feedback and survey scores specific to room cleanliness, and collaborate with the team to implement necessary changes or improvements.

Training & Development : Provide ongoing training for the Cleanliness team on best practices, new cleaning techniques, and operational improvements. Facilitate team meetings to address updates, guest feedback, and areas for improvement.

Operational Planning : Plan and budget for Cleanliness needs, including equipment replacements, deep cleaning schedules, and refurbishments.

What We're Looking For :

Proactive Leadership : A leader who fosters a proactive team environment, identifying potential issues before they arise and taking the initiative to address them.

Attention to Detail : Strong focus on maintaining the highest standards of cleanliness and guest satisfaction.

Operational Savvy : Ability to manage staffing levels, operational costs, and inventory efficiently, ensuring smooth housekeeping operations.

Guest-Focused Mindset : A proactive approach to addressing guest concerns and ensuring their comfort and satisfaction.

Physical Requirements : Ability to lift up to 50 lbs. Ability to stand for extended periods and perform physically demanding tasks.

Why You'll Love Working With Us :

Competitive Pay : We offer a competitive hourly rate that reflects your skills, experience, and contributions to our success.

Discounted Hotel Rates : Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.

PTO and Holiday Benefits : Full-time employees enjoy 1 week of paid time off, plus a floating holiday if they work on any of our 8 core holidays. Part-time employees receive 1.5x their hourly rate for holiday pay, ensuring everyone is rewarded for their dedication during the holidays.

Ready to Make a Difference?

Join TLTsolutions and Canza Management to contribute to our mission of exceptional hotel investment and management, ensuring unforgettable experiences for our guests, continuous professional growth and development for our employees, and lasting value for our investors.

TLTsolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all team members’ unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.