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Client Relationship Manager - Retail

Client Relationship Manager - Retail

CognizantDeerfield, IL, US
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Client Relationship Manager (CRM)

We are seeking a seasoned Client Relationship Manager (CRM) to join our retail team. In this role, you support the Client Partner and act as a business owner for an assigned account(s), leading the day-to-day activities and having accountability for the client P&L. You work with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. You are evaluated based on margin, revenue, and client satisfaction and retention.

Work model :

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week at the client site in Deerfield, Illinois. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

In this role, you will :

  • Balance business development and sales responsibilities and be responsible for managing high quality delivery while developing strategies and tactics for further penetrating the account and cross-selling Cognizant's emerging services.
  • Drive profitable growth of the account relationship through identifying and overseeing the closure of new, renewal, and expansion opportunities.
  • Understand the customer's specific business needs and apply service / process knowledge to meet those needs, additionally, to identify critical initiatives that help the client's business to achieve their goals.
  • Grow the client relationship by identifying new business opportunities.
  • Build and maintain relationships across various levels in the client organization, build a partner map to position the team and management.
  • Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship.
  • Be actively involved in deal reviews, developing solutions, proposal responses, creating an executive summary for the proposal, and ensure timely submission with appropriate internal approvals.
  • Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account. End-to-end management of the account operations including account forecasting, budgeting, and overall P&L.
  • Manage accountability against Measurable Revenue / Profit Growth within set timelines.

What you need to have to be considered :

  • 15+ years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm.
  • Experience managing a $20 to $40M P&L in the retail space in IT professional services or management consulting.
  • Experience leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment.
  • Strong knowledge of the retail space, the associated technology landscape, and trends.
  • Demonstrated track record of managing different portfolios ranging from sales, new sales, programs and existing business.
  • A strong relationship-oriented bent of mind, demonstrated capabilities in building and sustaining relationships.
  • Strong executive presence and gravitas.
  • Ability to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence.
  • Experience of leading and closing large deals in managed services (multi-million $ and multi-year contracts).
  • MBA or bachelor's degree OR equivalent combination of education, training, and experience.

    • Benefits :

    Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

  • Medical / Dental / Vision / Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term / Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

    • What we offer :

  • The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
  • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
  • The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
  • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
  • Flexible health and financial benefits to support you and your eligible dependents from day one.
  • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

    • About us :

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

    Other employment-related information :

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

    Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.

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    Client Relationship Manager • Deerfield, IL, US