Supervisor, Commercial Loan Servicing

Supervisor, Commercial Loan Servicing

The primary responsibility of this position is to supervise production staff that is responsible for preparing commercial loan documentation that comply with regulatory requirements and Bank policy.

Essential functions include :

• Develop and maintain relationships with internal and external customers and business partners
• Ensure regulatory compliance and manage operational risk within the assigned team and department
• Develop and engage production staff to ensure production, accuracy, and timeliness goals are met
• Identify process improvement opportunities and train new / existing operations staff
• Manage internal customer relationships through daily transactional responsibilities and service-level agreements (SLA's)
• Oversee department workflow and effectively communicate decisions, priorities, and relevant information to team members
• Provide guidance to employees on departmental projects / issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members
• Perform other duties as assigned

Knowledge, skills & abilities required :

Education & experience :

Compensation range : $54,500 - $73,000 (Amount based on relevant experience, skills, and competencies.)