L3 EngineerColumbia Advisory Group • Camarillo, CA, US

L3 Engineer

Columbia Advisory Group • Camarillo, CA, US

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Job Description

Seeking a highly skilled and experienced Level 3 engineer to join our team. In this role, you will provide escalated technical support, resolve complex issues, and make significant contributions to our company's success. You will also play a vital role in maintaining and enhancing our internal IT infrastructure. We seek a motivated and results-driven individual with an entrepreneurial mindset, a strong understanding of modern IT infrastructure, and a passion for delivering exceptional customer service.

Key required skills : Teams / SharePoint / Power Automate

Hybrid role : Camarillo, CA (must live in / near the area)

Key Responsibilities :

Serve as the highest-tier escalation point for the most complex and persistent technical issues across all client environments, including on-premises infrastructure, cloud platforms, networking, security, and critical applications.
Provide expert-level troubleshooting and problem resolution for all aspects of Microsoft’s 365 Collaboration Toolset (Team, SharePoint, OneDrive).
Be the recognized subject matter expert and "go-to" resource for the entire L3 team, providing guidance and insights on a wide range of technologies and complex solutions.
Provide timely and effective technical support to clients, ensuring their systems run smoothly and meet their business needs.
Maintain and enhance critical internal IT infrastructure, including servers, networks, applications, and systems, to ensure optimal performance and reliability.
Proactively monitor and maintain critical client infrastructure, including servers, networks, applications, and systems, anticipating potential issues and implementing preventative measures.
Create, maintain, and update comprehensive technical documentation, including standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides, setting a high standard for quality and detail.

Qualifications :

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent extensive professional experience (minimum 5+ years in advanced IT infrastructure roles).

Demonstrated track record of successfully resolving complex client challenges.

Proven ability to troubleshoot and resolve highly complex, ambiguous technical issues with minimal supervision, consistently identifying root causes and implementing effective, long-term solutions.

Proven expertise and deep understanding across a broad spectrum of modern IT infrastructure :

○ Microsoft Modern Workplace : Expert-level ability to troubleshoot and resolve issues within Azure Virtual Desktop, Microsoft 365, Teams, SharePoint, Intune, and Power Automate ensuring seamless user experiences that incorporate security and compliance capabilities.

○ Windows Server Administration : Expert proficiency in Active Directory design, implementation, and troubleshooting; advanced GPO management; and advanced knowledge of DNS, DHCP, and IIS, including clustering, high availability, and performance optimization.

○ Networking : In-depth knowledge of TCP / IP, routing protocols, switching technologies, network security, and firewall management in complex and hybrid environments.

○ Virtualization : Advanced experience with VMware and / or Hyper-V, including virtualization design, implementation, and management.

Well-versed in supporting and troubleshooting backup and recovery solutions, as well as disaster recovery planning. Veeam experience is a plus.

Excellent verbal and written communication skills, with the ability to articulate technical information clearly and concisely to both technical and non-technical audiences.

Highly approachable and collaborative, fostering an environment where team members feel comfortable seeking guidance and escalating complex issues.

Ability to work effectively within a team and collaborate with colleagues across departments.

Eligible to work for any U.S. employer without requiring sponsorship at any time.

Currently reside in the Camarillo, CA, area and willing to work onsite in a hybrid manner (onsite more days during the first few months and then moving to two onsite days).

Able to pass a background check and drug screen.

Preferred Skills :

Progressive experience in a Managed Services Provider (MSP) environment.

Extensive experience with ConnectWise Automate and / or ConnectWise Manage.

Industry certifications such as Microsoft Certified : Azure Virtual Desktop Specialty, Microsoft Certified : Azure Solutions Architect Expert, CompTIA Network+, CompTIA Security+, AWS Certified Solutions Architect.

Strong understanding of ITIL or other IT service management frameworks.

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Engineer • Camarillo, CA, US