IT Help Desk Technician (Cumming)

Job Summary

We are seeking a reliable and proactive IT Help Desk Technician to join our team. This position is responsible for maintaining and supporting the computers, printers, network connectivities, security cameras, and etc, also OS image and data backup and restore processes.

Key Responsibilities :

• Provide technical support for desktops, laptops, printers, and other office hardware and software issues.
• Manage and optimize the company's LAN, Wi-Fi, and general network infrastructure to ensure consistent uptime and performance.
• Support users with system installations, software configuration, account permissions, and troubleshooting.
• Administer and maintain Windows, including managing Hyper-V virtual machines;
• Install, configure, and maintain Linux virtual machines (primarily Ubuntu) for development and testing environments.
• Execute and monitor regular system and data backups; perform routine restore tests to verify backup integrity and disaster recovery readiness.
• Maintain accurate documentation of IT assets, procedures, and service requests.
• Collaborate with external vendors or IT consultants for system upgrades, hardware procurement, or specialized troubleshooting.
• Ensure compliance with IT policies and best practices for data security and equipment use.

Qualifications

Education

Associates degree or higher in Computer Science, Information Technology, or a related field.

Work Experience

Language Requirements

Benefits

Additional Info

Principals only no recruiters or solicitation inquiries, please.