Warranty Manager

Warranty Manager

Job Title : Regional Warranty Manager

Reports to : Executive Director Quality

Job Summary : The manager for warranty and data analytics is responsible for developing, communicating, implementing, and maintaining global warranty management systems eTools framework.

Job Responsibilities :

• Develop and implement a structurally sound and process based, global warranty management system that supports Tenneco products supplied from South America, US, and Mexico.
• The system must define and interconnect standard warranty processes such as contract and technical review, part, data, and debit analysis, etc.
• The system must also support and comply with all Tenneco internal and external customer requirements, e.g., TBS, ISO 90001, CQI-14, VDA, etc...
• The system must be continually improved to enhance the division's warranty management efforts.
• Support regional warranty and customer business unit teams to address complex and / or complicated corrective actions, cost avoidance and recovery efforts.
• Establish processes that connect regional warranty teams for enhanced groupthink and knowledge sharing.
• Travel as needed to provide leadership, support, and assurance that systems are operating effectively.
• Identify and / or develop and implement warranty tools and technology to support, improve and operationalize global warranty processes, e.g., data analytics software, part analysis testing, read across tools, forecasting and predictive modeling methods.
• Stay connected and informed on the latest trends within the warranty and data analytics fields and thoroughly vet tools, technology and approaches that would continually improve Tenneco's warranty management efforts.
• Conduct relevant research and contribute to the body of knowledge within the warranty management and data analytics fields.
• Demonstrated capability to manage large complex customer Data Modeling / Analytics to draw actionable insights and conclusions.
• Develop training material, rollout and assimilation plans for global warranty management efforts.
• Continue to refine and improve training material for future training and scalability (regional, and across divisions) efforts.
• Develop and maintain a warranty body of knowledge for all major Tenneco customers.
• Develop and execute a corresponding training plan for initial education and notification when customer specifics change.
• Develop standard reporting formats including but not limited to, part analysis, customer performance metrics, BU council meetings, etc.
• Establish warranty management reporting decks for regularly occurring performance communication.
• Interface with the centralized warranty data analytics team to ensure actionable, proactive insights are provided to the regional warranty teams for immediate warranty mitigation activity.
• Continue to enhance the team's skill set by introducing and integrating advanced analytical techniques (multivariate statistics, predictive analytics, machine learning, simulation, etc.)
• Develop processes that align and integrate the regional warranty teams with the data analytics team to ensure seamless and regularly occurring two-way communication.
• Develop and implement processes and corresponding tools for effective, efficient, and read across of warranty efforts locally (within plant), and across the region.

Education / Work Experience / Professional Certification / Functional Competencies :

Education : Bachelor is in engineering disciplines.

Experience : Minimum of 5 10 years of work experience preferably in automotive manufacturing environment.

Professional Certifications : Prefer candidates with ASQ Certification in any of the following : Certified Manager of Quality / Organization Excellence (CQM / OE), Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE) and Six Sigma (SSGB / SSBB).

Functional Competencies :