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Marketing & Commerce Operations - Experienced Associate
Marketing & Commerce Operations - Experienced AssociatePwC (US) • Raleigh, NC, US
Marketing & Commerce Operations - Experienced Associate

Marketing & Commerce Operations - Experienced Associate

PwC (US) • Raleigh, NC, US
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Customer Consulting - Customer Experience Associate

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

In our changing world, you are expected to deliver high-quality work that enables your teams and / or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to :

  • Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others.
  • Conduct yourself in a professional manner and take responsibility for your work and commitments.
  • Actively listen, check your understanding, interpret and respond appropriately.
  • Tailor your communication style and method based on your audience.
  • Organise and prioritise information and tasks to achieve efficient and effective outcomes.
  • Suggest new ideas or solutions when problems and / or opportunities arise.
  • Adapt to meet the changing needs, processes and assignments of your teams and / or clients.
  • Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Basic Qualifications :

  • Minimum Degree Required (BQ) Bachelor's Degree
  • Minimum Year(s) of Experience (BQ) 1 year(s) of success in a consulting role at major utility company or professional services firm
  • Preferred Qualifications :

  • Degree Preferred Master's Degree
  • Preferred Knowledge / Skills Demonstrates proven success and some understanding of customer business processes and customer organization-related operational areas (i.e. meter-to-cash), including the following : - Re-designing and / or improving business processes;- Performing in Oracle CC&B and / or SAP environments, understanding utility business process operation areas such as customer service, billing, credit & collections, field operations, meter operations, and revenue / finance management.Demonstrates some proven skills related to analyzing and comprehending business integration points for meter to cash processes (i.e. meter, billing, field operations, finance and regulatory) that involve leveraging the MS Office suite (Word, Excel, Visio, PowerPoint) and related technologies to conduct and generate metrics, process analyses, and business process re-engineering.
  • Travel Requirements Up to 40%

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