Principal Program Manager

Program Manager

We are seeking an experienced Program Manager to lead Oracle Health's Corrective and Preventive Action (CAPA) and Post-Incident Review (PIR) programs. This role will drive cross-functional alignment, governance, and continuous improvement initiatives to strengthen operational reliability, product quality, and customer trust. You will partner with engineering, operations, and compliance teams to ensure high-quality execution of root cause analysis, corrective action planning, and organizational learning following critical incidents and systemic issues.

Key Responsibilities :

• Lead and mature the CAPA governance program, ensuring timely investigation, action planning, and closure of issues with measurable outcomes.
• Drive the Post-Incident Review process across product and operations teams to ensure consistent root cause analysis, documentation quality, and accountability.
• Develop and maintain a standardized framework for CAPA and PIR processes, metrics, and reporting.
• Facilitate cross-functional reviews with leadership to ensure high-risk or recurring issues are addressed through structured improvement plans.
• Track and report program health, trends, and outcomes to executive stakeholders, identifying systemic risks and opportunities for process optimization.
• Partner with Quality, Change Management, and Service Reliability teams to embed preventive controls and promote a culture of continuous improvement.
• Maintain audit readiness and compliance with organizational and regulatory requirements related to CAPA and operational excellence.