Remote Help Desk Technician

A company is looking for a Remote Helpdesk Technician dedicated to client satisfaction and skilled in resolving technical issues.

Key Responsibilities

Provide remote desktop and laptop support, addressing break / fix issues and managing user settings

Document, track, and escalate tickets through the ticketing system, maintaining current documentation

Collaborate with a team to deliver exceptional service to clients from a remote workspace

Required Qualifications and Education

Minimum of 2 years of professional IT support experience

Applicants must reside in the Tampa, FL vicinity

Preferred experience in an MSP / MSSP environment

Working knowledge of Windows 10, 11, and MacOS, as well as Microsoft 365 office suite

A+ and / or Network+ certifications are preferred