Export Specialist - Franklin Lakes, NJ

Export Specialist

• This position is responsible for transportation planning and the daily export operations for assigned regions.
• This role interfaces with Client affiliates, freight forwarders, DCs, plants, resolves discrepancies, and proactively identifies improvement opportunities.
• Monitors, measure, and reports key performance Indicators on adherence to regulations and procedures in the conduct of export.

Responsibilities :

• Manage and execute export shipments from distribution centers on a timely manner for the assigned regions.
• Team up with WW Business, Regions, and Carriers to generate efficiencies and process improvements in transit duration.
• Proactively communicates with customer and planners regarding order status, product availability, product information, credit status, and regulatory issues.
• Coordinates activities with supply chain, warehouses, traffic and other Client departments and locations, as needed, to ensure timely shipments of orders.
• Ensure export procedures / processes are utilized as designed by Client plants, 3PL's and logistics providers.
• Plans, coordinates, and optimizes deliveries in TMS / SAP / JDE
• Troubleshoot EDI transactions
• Resolve discrepancies, mitigate risks & implement process improvements on shipment process, transportation, monitors GLPs on time performance and daily KPI reports in SAP.
• Provides training to new Customer Service Representatives and Specialists.
• Acts as a resource to other department members regarding policies and procedures, and customer, product and regulatory information.
• Has been cross trained on other accounts / territories to assist with workloads, and to provide coverage during vacations / absences.
• Is adaptable and available to accept new assignments, or assist in other areas or departments, as required.

Basic Qualifications :

• Excellent verbal and written communications skills.
• Attention to detail
• Demonstrated ability to work independently.
• Adept at setting priorities, meeting deadlines and managing multiple tasks. Proficiency in standard business computer applications.
• Problem solving and decision-making skills
• Strong teamwork

Required Education and Experience :

• Bachelor's degree in a related discipline. A strong background in a related international / export role may be considered in lieu of education.
• Minimum of 2 years' experience in a similar role (export, logistics, transportation, customer service, etc.).
• Prior experience in a related industry (medical device, pharmaceutical, FDA regulated).
• Minimum of 2-3 years' experience with ERP systems (SAP, ECC, GTS, JDE), EDI transactions, transportation / warehouse management systems.
• MS Office (Word, Excel, Outlook)